Privacy policy

Last updated: 11 November 2026

Who we are

Data Shepherd is a data quality monitoring and alerting app for Snowflake, provided by Data Shepherd Limited, a company registered in New Zealand ("we", "us", "our"). We are responsible for the personal information we handle through our website and in supplying and supporting the product, and we comply with the New Zealand Privacy Act 2020.

What this policy covers

This policy explains how we handle personal information in two settings:

• Our marketing website - the pages you are reading now, including any message you send us and the technical information your browser sends when you visit.
• The Data Shepherd product - our monitoring software, which you install from the Snowflake Marketplace as a Snowflake Native App and which runs inside your own Snowflake account.

An important point about the product: monitoring runs entirely inside your Snowflake account, with zero data egress. Your rows, query results and table samples are read in place and are not copied out of your account. As a result, we do not collect or hold the contents of the data you monitor. The app does not report back to us either: it makes no outbound network call of its own, and the results, alerts and logs it keeps stay in your account, where we cannot see them. For the detail of how this works, see our security page.

Information we collect

When you use our website, contact us or install the product, we may collect:

• Contact and enquiry details you give us directly - for example your name, work email address, company name and the content of a demo request, support request or message.
• Marketplace information if you install Data Shepherd - Snowflake tells us about the Snowflake accounts that install the app and how the listing is used, such as the name of the organisation and account. Payment is handled by Snowflake through the Snowflake Marketplace, so we do not receive or hold your payment details.
• Technical information your browser or device sends automatically when you visit the site, such as your IP address, browser type and the pages you view. This is recorded in standard server logs.

We do not seek to collect sensitive information through this website, and we ask that you do not send us information you do not want us to hold.

Why we collect it and our basis for doing so

The Privacy Act 2020 requires us to collect personal information for a lawful purpose connected to our activities, and to collect it fairly. We collect and use the information above to:

• respond to your enquiries and provide a demo;
• supply and support the Data Shepherd app, and manage our Snowflake Marketplace listing;
• keep the website secure, diagnose problems and improve how it works; and
• meet our legal and record-keeping obligations.

Where the law requires your consent - for example for some marketing communications - we rely on the consent you give us, and you can withdraw it at any time.

Cookies and analytics

We may use cookies or similar technologies to keep the site working and to understand how it is used. Where we use analytics, we aim to minimise the personal information involved. You can control or block cookies through your browser settings, though some parts of the site may not work as well if you do.

Sharing and disclosure

We do not sell your personal information. We share it only where it is necessary to run our business and support the product, including with:

• Service providers who work on our behalf - for example hosting, email and customer-support providers - who are only permitted to use the information to provide their service to us; and
• Authorities or advisers where we are required or permitted to do so by law, or to protect our legal rights.

Storage and retention

We take reasonable steps to keep personal information safe from loss, misuse and unauthorised access, in line with the Privacy Act 2020. We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires, and then we delete it or de-identify it.

Sending information overseas

Some of our service providers may store or process information outside New Zealand. Where that happens, we take reasonable steps to ensure your information is protected by comparable safeguards, as required by the Privacy Act 2020.

Your rights under the Privacy Act 2020

You have the right to:

• Access the personal information we hold about you; and
• Ask us to correct it if you think it is wrong.

To make a request, contact us using the details below. We will respond as soon as we reasonably can and within the timeframes set by the Privacy Act 2020. If you are not satisfied with how we have handled your information or your request, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page, and significant changes will be made clear on this page.

Contact us

For any privacy question, or to access or correct your information, email privacy@datashepherd.app. For anything else, use our contact page.